Basic troubleshooting Guide

1. Common Basic Troubleshooting Steps
  1. First send command PARAM# to make sure SMS command is working or not.
    If not getting the reply of SMS command then need to check SIM card or installation to make sure device is connected to power.
    If getting SMS reply but device is not coming online on server then follow below steps:
  2. status# and check# and APN# - make sure APN is correct
    Example: APN,airteliot.com#
    In status# reply:
    GPRS:link UP means device is connected to server.
    GPRS:link DOWN means device is not connected to server.
    Possible reasons: wrong APN, wrong server command, network issue, server response issue, or server port issue.
  3. In check# reply:
    • If GPRS status is showing 0 means internet is not working
    • If showing 1 means working
    • if using URL/ Domain in server configuration then check GET IP if show 0.0.0.0 means internet is not working

  4. If showing "searching satellite" then check where# first. In where reply you can check last fixed GPS date.

    5. In status# reply if satellite status is like 0(24) or 0(4) means location issue or installation place(mounting) issue. To cross check this issue please move the vehicle and in moving condition check status#. If in moving also showing searching satellite like 0(24) then need to check installation place.

    Second case "UART NO DATA".
    if showing "UART NO DATA" in moving condition also then hardware issue need to send back the device.
    If still facing issue:
    1. Shift the non-AIS device to this server: server,1,gps.markongps.com,21100,0#
    2. wait for 2 minute Then check status# again & cross check GPRS status
    3. If showing GPRS link up that means device is working fine & maybe your server port issue/Wrong response/Protocol integration issue etc.. & need to check with your software provider

    If showing GPRS link:up but still device is not coming online then send following commands & then check the data:

    . gpsdup,on#
    . fdrift,off#
    . timer,10,10#
    . acc,on,0#
    . reset,1#
    After above commands: If still device is offline and showing GPRS link down then please share the only raw data with device IMEI, raw data sample (decoded data not required, required only Hex logs).
    78 78 05 15 00 49 F1 64 0D 0A
    78 78 0A 13 46 06 04 00 02 00 4A 76 B8 0D 0A
    78 78 05 13 00 4A 15 26 0D 0A
    78 78 0A 13 46 06 04 00 02 00 4B 67 31 0D 0A
    if Showing wrong location on server: please check use following command to check GPS statys

    1. status# (make sure GPS is fixed and GPRS link is UP)

    2. URL# (using this command you will get the current location and then you can match the location with server location)

    3. where# (using this command you will get current lat, lng with speed value)
2. Sleep Mode: What is sleep mode & How it works?

Sleep Mode

what is Sleep mode

Answer: Once ignition is off, device will go in sleep mode after 5 minutes. In sleep mode device will send heartbeat packet as per configured interval & information packet.

In sleep mode only GPS module will be off to save the vehicle battery and data.

Enable Sleep Mode

SENDS,5# What does "SENDS" command do ?
sends command controls the GPS module. If sends is 5 that means once ignition is off then in next 5 minutes GPS module will enter sleep mode (GSM module will keep working) and device will send only HBT packet to server. Once ignition is on, device will exit the sleep mode and keep sending location data normally.

Recommended commands for sleep mode:

1. gpsdup,off# (For data when ignition is off or GPS is not fixed)
2. sends,5#
3. hbt,1,1#
4. timer,10,3600# (timer is for location packet interval)
5. sf,on# (sf static filter for static drift)
6. fdrift,on# (fdrift is filter for speed drift)

Disable Sleep Mode

After these commands no matter ignition is on or off, device will always send the data (maybe in static you can face static drift issue).
1. sends,0# (GPS module will be always on)
2. gpsdup,on#
3. sf,off#
4. hbt,1,1#
5. timer,10,10#
6. sf,on#
7. fdrift,off#
3. Mandatory URLS/ Application/ Communication protocol for data whitelisting

These servers should be whitelisted:

  1. fota.markongps.in - OTA server
  2. gpsdev.markongps.in - testing server for troubleshooting (mandatory only for testing purpose)
  3. For older VL149 devices with version 4.4 and 4.5 need to whitelist this IP as well: jimicloud.com
  4. Communication Protocols: TCP, HTTP, FTP, UDP, SSL, PAYLOAD, EXISTING, SIP, SMTP, RTMP, SSH, HTTPPROXY
  5. Application Protocols: Google Maps, Google APIs, AMAZONAWS, AMAZON, Others, Bittorrent, Google Cloud Messaging, Encrypted Client, Microsoft, Google, DTLS
4. Wetrack140 FAQ
  1. In Wetrack140 do not configure APN or GMT, APN and GMT will be configured automatically. To reset the APN configuration use: ASETAPN,ON#
    Default APN is TAISYSNET for Taisys & SENSEM2M for Sensorise.
    Important Note: After reactivation of eSIM need to send clear# and reset,1# command to clear older data.
  2. Planumber (vehicle number) should be correct otherwise it will create issue in govt. backend portal.

    Default planumber is: planumber,000000000#
    query current parameter: planumber#
    In NIC backend portal please configure vehicle number example: planumber,AB12C1516#

GPRS Command Headers

  • $Header,MARK,PARAM# - BSNL/APSAC/MH mining etc.
  • $Header,CMD,PARAM# - NIC
  • $CMD,PARAM# - CDAC

Manual Network Switching (Wetrack140 - Taisys Esim)

1. Airtel --> esim,airtel#
2. Vodafone --> esim,Vodafone#
3. BSNL -->esim,bsnl#
4. esimauto,on# (once you switch the network then please send esimauto,on#)

Latest Wetrack140 Firmware for Taisys ESIM

1. BSNL (Standard) -: NT06I_GT140_WCAI_MARK_V2.7_231206.1404
2. NIC - NT06I_GT140_WCAI_NICTS_V1.3.3_250321.1427
3. CDAC - NT06I_AIS140_WCAI_CDACTS_V1.1_TEST_240829.1420
Disable LED sleep (use case: after this command device LED will always on )

LEDSLEEP,A#
A= On / Off
Default: on
query current parameter: LEDSLEEP#
Command example: LEDSLEEP,off#
In Wetrack140 if green LED (GSM) is not blinking after manual reboot also that means eSIM profile is crashed or eSIM issue & if in moving condition also showing UART NO DATA in status reply then need to send back the device to:
Markon Electronics Corporation Pvt. Ltd.
U 1 Central Ground Floor
Green Park Extension, New Delhi - 110016
Contact person: Sanjay Mishra
Contact number: +91 8178772372
5. Wetrack140 | Server Configuration/other details for Specific Backend like MAHAKHANIZ/ GPCB/ NIC/ BSNL/ CDAC etc..

MAHAKHANIZ Ports for Markon

Command Example: backupserver,1,mh.markongps.in,18009,0#

If device is not updating on MH mining portal then:

Required configuration:
1. sends,0#
2. sf,off#
3. gpsdup,on#
4. timer,10,10#

  1. Check backupserver# and status#
  2. In status# reply GPS should be fixed, if GPS not fixed then mining server will reject the data.
  3. If showing "searching satellite" then move the vehicle and check status#

    example of GPS not fixed : Battery:4.03V,NORMAL; GPRS:Link Up; Signal Level:Strong; GPS:Successful positioning; SVS Used in fix:0(36); (OR 0(0)) GPS Signal Level:29,27,25,25,23,28,27,29,23,30,25,23,19,21,17,18,25,24,20,13,27,25,16,27 ACC:ON; Defense:OFF;

    example of FIXED GPS: Battery:4.03V,NORMAL; GPRS:Link Up; Signal Level:Strong; GPS:Successful positioning; SVS Used in fix:24(36); GPS Signal Level:29,27,25,25,23,28,27,29,23,30,25,23,19,21,17,18,25,24,20,13,27,25,16,27 ACC:ON; Defense:OFF;

  4. If still showing "searching satellite" then need to check installation place of device
  5. In backupserver# reply cross check the mining URL and port
  6. last command reset,1#, after command wait for 10 minute and then check the data on MH mining portal
Note: after all above troubleshooting if still device is not updating then share (support team refer point no.18) the device imei and MH mining portal snapshot where last update is visible with data and time.

Available Ports (MAHAKHANIZ)

Port Number Port Current Status
117003NOT IN USE (please do not use this port)
218004USED
317012USED
418002USED
518003USED
619004Available for Use (Max 1400 device)
717010Available for Use (Max 1400 device)
817011Available for Use (Max 1300 device)
919001USED(please do not use this port)
1017005Available for Use (Max 1300 device)
1117001Available for Use (Max 1300 device)
1220011Available for Use (Max 1200 device)
1317004Available for Use (Max 1000 device)
1420012Available for Use (Max 700 device)
1520001Available for Use (Max 1200 device)
1619008USED(please do not use this port)
1719006Available for Use (Max 1000 device)
1819009USED
1920004Available for Use (Max 500 device)
2020002Available for Use (Max 1000 device)
2118010USED
2218011USED
2320006USED
2419005Available for Use (Max 500 device)
2520013USED
2618001USED
2718009USED
2817006USED

Chandigarh NIC

  • sf,on#
  • gpsdup,on#
  • timer,10,10#
  • soetime,1#
  • sosalm,on#
  • backupserver,1,vltspvt.chd.gov.in,9031,0#
  • SOESERVER,1,vltsemg.chd.gov.in,9032,0#
  • relaysos,on#
    • If panic alert is not getting cleared then check:
  • sosalm# (sosalarm should be on - sosalm,on,0#)
  • soetime,1# (SOETIME close the emergency automatic-soetime,1# means device will close the emergency in 1 minute. max interval 24 hrs, value will be in minute.)
  • relaysos,on# (this is for LED blink function)
  • exitsoe# (this command close the emergency immediately)

    • Wait for 2 minutes then press panic button again and check the data. If still data is not coming then need to check panic connection (contact Rahul: +91 98996 28620).

    Bihar Mining and NIC Configuration

  • soetime,1#
  • gpsdup,on#
  • timer,10,10#
  • sosalm,on,0#
  • backupserver,1,vlts.bihar.gov.in,9999,0#
  • backupserver2,1,brvlts.markongps.in,9031,0#
  • soeserver,1,brvlts.markongps.in,9032,0#

    • APSAC Mining Configuration

  • backupserver,1,device.apsac.ap.gov.in,5008,0#
  • gpsdup,on#
  • sf,off#
  • timer,10,10#

    • Himachal Configuration

  • backupserver,1,hp.markongps.in,443,0#
  • gpsdup,on#
  • timer,10,10#
  • sf,off#
  • soetime,1#
    • Note: Make sure GPS is fixed. If GPS is not fixed then CDAC server will reject the request. GPS status can be checked using Status# command.

    Odisha Configuration

  • backupserver,1,pvtdevices.odishatransport.gov.in,8212,0#
  • soeserver,1,emrdevices.odishatransport.gov.in,9202,0#
  • gpsdup,on#
  • relaysos,on#
  • soetime,30#

    • GPCB Command

  • backupserver,1,gpcb.markongps.in,9999,0#
  • gpsdup,on#
  • sf,off#
  • timer,10,10#
  • planumber,vehiclenumber#

    • West Bengal CDAC Configuration

  • server,1,vltsgw.wb.gov.in,80,0#
  • sends,0#
  • sf,off#
  • gpsdup,on#
  • http_mode,0#
  • http_recv,0#

    • Pondicherry

  • soeserver,1,pondicherry.markongps.in,9201,0#
  • backupserver,1,pondicherry.markongps.in,9201,0#

    • BSNL Backend Command

  • backupserver,1,bsnl.markongps.in,5678,0#
  • Soeserver,1,Emergency.vltsecurity.com,1090,0#
  • gpsdup,on#
  • Sf,on#
  • timer,10,10#

    • Standard FCI "FCIVLTS"

  • BACKUPSERVER,1,fcivlts.in,9999,0#
  • gpsdup,on#
  • timer,10,10#
  • server,1,ais.markongpas.in,5179,0#

    • Haryana FCI "Map my india"

  • backupserver,1,pujabfci.markongps.in,4030,0#
  • gpsdup,on#
  • timer,10,10#
  • server,1,ais.markongpas.in,5335,0#

    • NHAI

  • backupserver,nhai.markongps.in,3002,0#
  • soeserver,1,nhai.markongps.in,4446,0#
  • planumber,vehiclenumber# | example: planumber,DL13CU5959#
  • gpsdup,on#
  • timer,10,10#
  • accalm,on,0#
  • poweralm,on,0#
  • sosalm,on,0#
    • 6. Common Alert Configuration

    Harsh Acceleration/Brake

    SPEEDCHECK,A,M,T,ΔV1,ΔV2#

  • A=ON/OFF; speed change detection switch, default: OFF;
  • M=0-1 alarm type, default: 0;
  • T=1-30 seconds, detection time, default: 4 seconds;
  • ΔV1=10-300km/h, acceleration threshold (speed change), default: 30km/h;
  • ΔV2=10-300km/h, deceleration threshold (speed change), default: 50km/h;
  • Example: SPEEDCHECK,on,0,4,15,15#

    • Sharp Turn Alarm

    SWERVE,A,M,ΔC,V,T#

  • A=ON/OFF, sharp turn alarm switch, default off;
  • M=0-1, alarm type, default M=0;
  • C=10-180 degrees, course angle variation threshold, default 30 degrees;
  • V=10-200KM/H, speed threshold, default 60km/h;
  • T=1-30 seconds, sharp turn detection time, default 3 seconds
  • Example: SWERVE,on,0,15,15,3#

    • Power Cut Alarm

    POWERALM,A,M,T1,T2#

  • A=ON/OFF, default ON;
  • M=0/1/2, way of alarming,
  • 0: GPRS only, 1: SMS+GPRS,
  • 2 : GPRS+SMS+phone call, M=3 GPRS+CALL, default 2
  • T1=2 60 (second), default 5
  • T2=1 3600 (second), default 300
  • Query current parameter - POWERALM#
  • Example - POWERALM,ON,0,10,60#

    • Device(internal) low Battery Alarm

    BATALM,A,M#

  • A=ON/OFF; Default: Off
  • M= alarm way, range 0~1; default M=1
  • Query current parameter - BATALM#
  • Example - BATALM,ON,0#

    • Ignition On/Off alarm

    ACCALM,A,M,T,N#

  • A=ON/OFF; default:OFF
  • M=0/1, alarm way; 0 only GPRS; 1 SMS+GPRS
  • T= 5~60 seconds; detect time
  • N=0~2; 0:ACC state change alarm;1:ACC change off alarm;2: ACC change on alarm
  • Query current parameter - ACCALM#
  • Example - ACCALM,ON,0#

    • Mileage

    MILEAGE,A,L#

  • A=ON/OFF; Default OFF
  • L = mileage initial value, mileage value, unit: km, range 0-999999km; when L is 0, it means that the mileage is cleared. The default is 0;
  • Query current parameter - MILEAGE#
  • Example - mileage,on#

    • HeartBeat packet interval

    HBT,T1,T2#

  • T1 = 1 to 300 minutes, heartbeat packet upload interval when ACC ON
  • default value: 3 minutes;
  • T2 = 1 ~ 300 minutes, heartbeat packet upload interval when ACC OFF
  • default: 5 minutes
  • Query current parameter - HBT#
  • Example - HBT,1,1#

    • Angle upload

    ANGLEREP,X,A,B#

  • X=ON/OFF, default ON
  • A=5 180 degrees, diversion angle degree, default 30 degrees
  • B=25 seconds, detecting time, default: 3 seconds
  • Query current parameter - ANGLEREP#
  • Example - ANGLEREP,ON,30,3#

    • Device LED sleep enable/ Disable

    LED sleep disable

  • LEDSW,A#
  • A = ON/OFF
  • Query current parameter - LEDSW#
  • Command example - LEDSW,off#
    • 7. V5/ Vl149 / Wetrack2 Other Supported Command

    V5 Specific Commands

    V5 Soft ACC Command

  • acc,on,0# (detect ignition using wire)
  • acc,on,3# (detect ignition using motion)
  • Query current parameter: ACC#

    • Power Saving Command (Vehicle Battery Protection)

    External low battery protection

  • EXBATCUT,A,M,N1,N2,T#
  • A=ON/OFF
  • M=alarm way, range 0 1 0 GPRS 1 SMS+GPRS Range: 0
  • N1=external voltage is lower than the low voltage protection threshold ,range 10-360; unit:0.1V, (360=36V)
  • N2=recover the external power supply voltage range 10-360; unit:0.1V
  • T=detection time, range 1-300 unit: second default 10 seconds
  • Query current parameter: EXBATCUT#
  • Example: EXBATCUT,ON,1,120,135,10# (120 means 12 volt)

    • low external battery alarm
  • EXBATALM,A,M,N1,N2,T#
  • A=ON/OFF; Default: OFF
  • M = alarm way, range 0 ~ 1; 0 only GPRS, 1 SMS + GPRS; default: M = 1;
  • N1=10-360; low voltage alarm threshold, unit: V
  • N2=10-360; contact alarm threshold, unit: V
  • T=1-300; detection time, unit: second, default value: 10 seconds;
  • Query current parameter: EXBATALM#
  • Example: EXBATALM,ON,0,100,130,10# (100 means 10 volt)

    • Final command to execute the function (without this command function will not work.)
    FLYCUT,ON#

    V5 RELAY Command (When showing searching satellite or GPS is not fixed)

    1. Prelay,1#
    2. Prelay,0#

    V5 Dual IP or URL Server Command

    For IP:

    server,0,ip,port,0# (Example: server,0,127.0.0.1,5172,0#)
    server3,0,ip,port,0# (Example: server3,0,127.0.0.1,5172,0#)
    To cancel dual IP function: SERVER3,NULL#

    For Domain/ URL:
    server,1,url,port,0# (Example: server,1,markongps.com,21100,0#)
    server3,1,url,port,0# (Example: server3,1,markongps.in,5023,0#)
    To cancel dual URL: SERVER3,NULL#
    If in status# reply showing "GPS:ON, Uart no data;" in moving showing the same that means hardware issue & need to send back the device to Markon office.

    LockIP Command

    First cross check the current server before sending lockip command (use server# ). If server command is correct then only send LOCKIP# command.
    Unlock command is not available. For unlock device please send email to supportmark@iconcox.in

    VL149 Specific Commands

    VL149 Dual IP or URL Server Command

    For IP:

    server,0,ip,port,0# (Example: server,0,127.0.0.1,5172,0#)
    protocol,2,on,0#
    second_server,on,0,yourserverip,serverport,0# (Example: second_server,on,0,127.0.0.1,5172,0#)

    To cancel dual IP function:
    protocol,2,off#
    second_server,off#

    For Domain/ URL:
    server,1,URL,port,0# (Example: server,1,xyz.com,5172,0#)
    protocol,2,on,0#
    second_server,on,1,yourserverURL,serverPort,0# (Example: second_server,on,1,yxz.com,5072,0#)

    To cancel dual IP function:
    protocol,2,off#
    second_server,off#

    LockIP Command: LOCKIP,ON#

    First cross check the current server before sending lockip command (use server# or QLOCKIP ). If server command is correct then only send LOCKIP,on# command.
    Unlock command is not available. For unlock device please send email to supportmark@iconcox.in
    V5/VL149/Wetrack2/GT800/GT06N : History Log store capacity is 1000 location packets.

    Wetrack2 Soft ACC Command

    vacc,off# (detect ignition using wire)
    vacc,on# (detect ignition using motion)

    GPRS command example (Command from server)

    Hex GPRS command Example "Relay#": 78 78 10 80 0A 00 00 00 00 72 65 6C 61 79 23 00 01 AB F7 0D 0A

    Decoded Hex Command(Relay#) : 78 78 10 80 0A 00 00 00 00 72 65 6C 61 79 23 00 01 AB F7 0D 0A

    ↆPackage Type : Send packet under online instructions (80)
    Packet length : 16(10)
    Instruction length : 10(0A) Server flag : 00000000(00000000)
    Instruction content : relay#(72656C617923) Language: (0001)
    Message serial number : 0001(0001)
    Verification information : ABF7(ABF7)

    Hex Response Example of Relay#: 79 79 00 11 21 00 00 00 00 01 52 45 4C 41 59 3A 30 02 B3 48 FF 0D 0A

    Decoded hex Response Example: raw data : 79 79 00 11 21 00 00 00 00 01 52 45 4C 41 59 3A 30 02 B3 48 FF 0D 0A ↆPackage Type : Online instruction response package (21)
    Packet length : 17(0011)
    Server flag : 00000000(00000000) Encoding type : ASCII code (01)
    content : RELAY:0(52454C41593A30)
    Message serial number : 02B3(02B3)
    Verification information : 48FF(48FF)

    Relay,1#: 78 78 12 80 0C 00 00 00 00 72 65 6C 61 79 2C 31 23 00 01 20 D2 0D 0A

    relay,0#: 78 78 12 80 0C 00 00 00 00 72 65 6C 61 79 2C 30 23 00 01 3C 69 0D 0A
    8. Current Consumption (V5/VL149)

    V5/VL149 Current Consumption

    1. Only send a heartbeat packet every 5 minutes to maintain the network connection, and the GPS is turned off: 5.9mA (power consumption when the device is stationary)
    2. The positioning packet data is sent every 10S, and the heartbeat packet is sent every 5 minutes, the network is maintained, GPS Working: 71.4mA (power consumption when the vehicle is moving)
    9. SOS / Center Number & APN Configuration

    SOS Number Configuration

    SOS,A,no.1,no.2,no3#
  • In SOS max 3 numbers can be configured.
  • Add: sos,a,12345,1234565,12344343#
  • Delete: sos,d,1234343#

    • Center Number Configuration

  • Only one number can be configured as a center number.
  • Add: center,a,123456788#
  • Delete: center,d,12356778#

    • Server Configuration with IP/URL

  • Configure IP: server,0,127.0.0.1,7890,0#
  • Configure Domain: server,1,xyz.com,7890,0#

    • APN Configuration

  • apn,apnname# (Example: apn,airteliot.com#)
    • 10. Password Setup
    First step: Change default password

    password,oldpassword,newpassword#

  • Password length: 6 digits
  • Default password: 666666
  • Example "change old password": password,666666,897777#
  • new password - 897777
  • Enable password: pwdsw,on#
  • after enabling the password command format - param,897777# & server,897777,0,ip/url/port,0#
    • 11. Motion Sensor Configuration

    SENSORSET Command

    SENSORSET,<A>,<B>,<C>,<D>#
    A=10-300 s, SENSOR detection time range (default:10 s)
    B=1-20 times, GPS activated by vibration (default: 1)
    C=1-20 times, Vibration alert times (default: 5 times)
    D=1-3; SENSOR detection interval (C seconds), default: 1
    Condition: A≥C*D≥B*D
    12. GPSDUP / PBSW / FDRIFT & SF Filter COMMAND USE CASE

    Pbsw Command

    (after enabling "PBSW" History data Comes with heartbeat packet - only for NON AIS V5/VL149 devices)

    pbsw,on# (after this command device will start sending heartbeat packet in history data with location packet, to make sure location packet reaches server)
    To disable: pbsw,off#
    Query current parameter: PBSW#

    GPSDUP Command

    ( basically gpsdup command copy last fixed location & keep sending with updated date and time when ignition is off or when gps is not fixed
    once ignition on then device will start uploading the data normallly)

    GPSDUP,A#
    A=ON: Regularly upload data when tracker's ACC is OFF or vehicle static
    A=OFF: No location data is uploaded when ignition off, sleeps or static. Default: OFF
    Query current parameter: GPSDUP#
    Example: GPSDUP,ON#
    Reply: OK!

    SF "static data filtering"


    SF,[A][,B]#
    A=ON/OFF；static drift filtering switch；default: ON
    B=10-1000(m)；maximal filtering distance；default: 100(m)；
    Query current parameter: SF#
    Example: SF,ON,100#
    Reply: OK!

    FDIRFT "Speed data filtering"


    FDRIFT,[A][,B]#
    A=ON/OFF；speed drift filtering switch；default: ON
    B=10-1000(m)；maximal filtering distance；default: 100(m)；
    Query current parameter: Fdirft#
    Example: Fdirft,ON,1000#
    Reply: OK!
    Note: if vehicle is moving with slow speed ( 5 or 10 Km/h) & device is not uploading location data like E-riksaw then use fdrift,off#.
    13. History Data Clear Command

    Clear History Data

    CLEAR#
    Note: After clear# command need to send reset# otherwise device will not upload location packet to server and in where# & URL# command reply it will show -- NO DATA!.

    Check Stored History Data in Memory

    _SYS,a#
    Example reply:
    nvram data:first=1,142
    nvarm total:141, alarm queue:0, position queue:5, netcmd_queue:0, netlog queue:0
    RamBuffer total free:641888; use:[0]998, [1]0, [2]382, [3]7630, [4]0, [5]0, [6]11274

    This is total stored packet in memory - nvarm total:141
    14. Static Jump or Drift issue in Ignition Off condition

    If facing Static drift /Jump issue jump in ignition off condition or in parking please use following configuration and monitor the data for 1 or 2 days. :

    1. sends,5#
    2. sf,on,100#
    3. gpsdup,off#
    4. timer,10,180#
    5. hbt,1,1#
    6. fdrift,on#
    7. acc,on,0#
    8. senalm,off##
    Note: after above configuration if still facing the issue please share the Raw data with device IMEI to this email supportmark@iconcox.in
    15. Jump/ Drift in Moving condition

    please use following configuration and monitor the data for 1 or 2 days. :

    1. sends,5#
    2. sf,on,100#
    3. gpsdup,off#
    4. timer,10,180#
    5. hbt,1,1#
    6. fdrift,off#
    7. acc,on,0#
    8. senalm,off##
    9. anglerep,on,5,2#

    Second approach :

    1. sends,5#
    2. sf,off,100#
    3. gpsdup,on#
    4. timer,10,10#
    5. hbt,1,1#
    6. fdrift,off#
    7. acc,on,0#
    8. senalm,off##
    9. anglerep,on,5,2#
    Note: after both configuration if still facing the issue please share the Raw data(Hex logs) with device IMEI to this email supportmark@iconcox.in
    16. Markon Software Demo Details

    Demo Login

    Login ID: test_user
    Password: 12345

    Web URL

    https://trackandrive.com

    Mobile Apps

    Android: https://play.google.com/store/apps/details?id=com.markon.trackdrive

    IOS: https://apps.apple.com/sa/app/trackandrive/id6737979656?uo=2

    17. Markon Server Port Details for AIS140 /NON-AIS/ Dashcam

    For Non-AIS Device

    server,1,gps.markongps.com,21100,0#

    Wetrack140 - Standard

    server,1,gps.markongps.com,21104,0#

    Wetrack140 - NIC

    server,1,gps.markongps.com,21105,0#

    Wetrack140 - CDAC

    backupserver,1,gps.markongps.com,21106,0#

    Timezone

    for Non AIS/NON AIS140 device: GMT,E,0,0#
    For personal tracker (PG201 or GK309): GMT,E,8,0#

    Dashcam JC261 Configuration Details

    corekitsw,0
    RSERVICE,rtmp://172.105.59.200:1936/live
    UPLOAD,http:gps.markongps.com:23010/upload
    server,1,gps.markongps.com,21100

    Dashcam JC371 Configuration Details

    server,1,gps.markongps.com,21122,0#
    18. Technical Support / Inventory / Dispatch / Repairing / Billing / Wetrack 140 Esim Query Contact Details

    Wetrack140 BSNL/ MH mining/ GPCB/ Himachal/ Chandigarh/ FCI / Vahan/ etc & Esim related query, Esim top up related query please contact:

    1. Rahul Pathak (AIS/NON AIS devices support)
    Phone: +91 9899628620
    Email: supportrahul@iconcox.in
    (including Tracksolid and Tracksolidpro platform support & GPS device installation Guide, relay installation or issue, dashcam installation etc.)
    2. Karishma Mehra(Wetrack140 Support)
    Phone: +91 7428497890
    Email: karishma@iconcox.in
    3. Srikant (Wetrack140 Support)
    Phone: +91 9266723669
    Email: srikant@iconcox.in

    Wetrack140 ESIM Support (Activation/ reactivation / query / top up etc..)

    1. Anjali Thakur
    Phone: +91 97179 57231
    Email: anjali@iconcox.in

    Billing related query

    1. Chander Negi
    Phone: +91 9910447572
    Email: accounts@iconcox.in

    For disaptch details like docket etc..

    1. Aman Sharma
    Phone: +91 9650987438

    For repairing status or details

    1. Sanjay Mishra
    Phone: +91 8178772372
    Email: repairing.markon@gmail.com