Markon Support Center
Find answers to your questions, troubleshoot issues, or contact our support team for personalized assistance.
Contact Our Support Team
Fill out the form below and we'll get back to you within 24 hours.
Troubleshooting Documentation
Manuals, guides, and troubleshooting resources for your Markon products.
Product Manuals
Detailed user manuals for all Markon GPS tracking devices.
Installation Guides
Step-by-step instructions for installing your tracking device.
Video Tutorials
Watch our video guides for visual instructions.
Frequently Asked Questions
How do I reboot my GPS Tracker?
To reboot your GPS Tracker, you can use the
reset# SMS command.
Why isn't my device showing the correct location?
Please check: 1) Status# via
SMS command — GPS should be fixed. 2) The SIM card has an active data service, correct
APN, server IP & port configuration. 3) The device is properly powered. If issues
persist, contact our support team.
What is AIS 140? Why is it mandatory?
AIS 140 (Automotive Industry Standard) is a set of regulations from the Automotive Industry Standard Committee, in collaboration with MoRTH, aimed at road safety and intelligent transportation. It mandates government-approved GPS tracking devices with panic buttons, real-time location tracking and emergency-response integration for commercial and public-transport vehicles. Only AIS140-certified devices from authorized vendors may be installed.
How often does the device transmit location data?
Transmission intervals are configurable from 10 seconds to 60 minutes. The default is 10 seconds when in motion, and heartbeat-only packets when stationary. Adjust via the web platform, mobile app, or SMS command.
What's the warranty period for Markon products?
All Markon GPS tracking devices come with a 1-year limited warranty covering manufacturing defects. Physical damage, water damage beyond the rated IP specification, or improper installation are not covered.