Welcome to Trackandrive ("Service"), provided by Markon Electronics Corporation Private Limited ("we", "us", or "our"). We are committed to protecting your privacy and handling your data in an open and transparent manner in compliance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (when enacted).
Important: By using Trackandrive services, you consent to the data practices described in this policy. If you do not agree with any part of this policy, you must not use our services.
1. Information We Collect
To provide our services, we may collect the following types of information:
1.1 Account Information
When you create an account, we collect:
- Your name and contact details (email, mobile number)
- Device information (IMEI, model, OS version)
- Account credentials
1.2 Location Data
With your consent, we collect precise GPS location data to provide tracking services. You can disable this in device settings.
1.3 Media Data
When using camera features, we may process images/videos which are stored securely and can be deleted upon request.
1.4 Technical Data
We automatically collect:
- Device logs and diagnostics
- Usage statistics
- Network information
2. How We Use Your Information
We use collected data to:
- Provide and maintain our services
- Improve product functionality
- Ensure system security
- Comply with legal obligations
- Provide customer support
We do not sell your personal data to third parties. Data may be shared with service providers under strict confidentiality agreements.
3. Data Storage & Security
3.1 Storage Locations
Data is stored on secure servers located in India. Some backup services may use global cloud infrastructure with equivalent protection.
3.2 Retention Period
We retain data only as long as necessary:
- Account data: Until account deletion
- Location history: 3 months (configurable)
- Device logs: 6 months
3.3 Security Measures
We implement:
- End-to-end encryption
- Regular security audits
- Access controls
- Secure data transmission
4. Your Rights
Under Indian law, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent
- Lodge grievances
To exercise these rights, please contact our Grievance Officer listed below. We will respond within 30 days as required by law.
5. Cookies & Tracking Technologies
We use cookies to:
- Authenticate users
- Remember preferences
- Analyze service usage
You can manage cookies through browser settings. Essential cookies cannot be disabled as they are necessary for service functionality.
6. Children's Privacy
Our services are not directed at children under 14. If we discover we've collected data from a child without parental consent, we will delete it immediately.
7. Policy Updates
We may update this policy periodically. Significant changes will be notified through:
- In-app notifications
- Email alerts
- Website announcements
8. Contact Us
For privacy-related inquiries or to exercise your rights, please contact:
Markon Electronics Corporation Private Limited
Registered Office:
U-1 Central basement green park extension, Delhi, 110016, India
General Inquiries:
Email: admin@iconcox.in
Phone: +91-9810122231